Troubleshooting

Reset Button

The reset button is on the bottom of the Ember Mug in the middle of the base. To reset your Ember, push paper clip into hole for 1 second and release. If the regular reset does not solve the issue, you can push...

Battery Will Not Charge Fully

Ember should always be able to charge when on your coaster! If the battery is completely dead, it will take about two hours to fully charge. If you are keeping your beverage hot while using the coaster, it wi...

Touch Logo Not Responding

There is a capacitive touch sensor directly below the Ember logo, this is how Ember knows when you are interacting with it! As with many touch sensors, it sometimes needs to be reset to re-calibrate. To do thi...

Ember Does Not Power On

If your Ember is not powering on or responding, try a reset first! If there is still no power, place your Ember Mug on the plugged in charging coaster for approximately 2 hours. If this does not work, plea...

Display Index

"EMBER" Default mug name. Visible after double tap touch button when not set any custom name. "BATTERY OVERHEATED" Warning info when battery temperature rise over 140°F (60°C), but is less than 142°F (61°C). ...

Ember Powers Off By Itself

Ember mug has a 2 hour inactivity limit that will power off automatically if it hasn’t moved or interacted with. Also, when the mug detects that it is "Empty", Ember will power off after 10 minutes to conserve ...

Broken Lid

If your lid has broken or you are having issues, please reach out to us here and please put "Broken Lid" we will be in touch shortly after!