FAQ

About Ember

Ember plans to revolutionize the way the world eats and drinks. Ember’s flagship product, the world’s most advanced temperature adjustable mug, creates an unforgettable drinking experience that will forever cha...

Who started Ember?

Ember Technologies, Inc. was founded in 2012 by inventory and serial entrepreneur Clay Alexander. He has built an incredible team of world-class product designers and engineers formerly with Nokia, Microsoft, a...

Why Ember?

Ever brew that perfect cup of coffee and get sidetracked from drinking it, only to come back to lukewarm or even worse, cold coffee? With Ember, you can leave your perfectly brewed coffee and come back to it la...

Ember Returns and Cancelation Policy

Can I cancel my Ember order? Please reach out as quickly as possibly if an online order has been placed. Once an online order is placed, we send all new orders to our warehouse to be packed for shipping as soo...

How is it different than other mugs I’ve used?

How isn’t it different is probably a better question. Other mugs’ can slow down the cooling process and keep a liquid warm, but rest-assured, the temperature is only going one way, down. With Ember, that all ch...

How to Update your Ember

1. Download and launch the Ember app. Note: the Ember App is required to pair and update the Ember Mug, it cannot be paired through your smartphones bluetooth settings. 2. Once your Ember is paired, if there i...

What is the temperature range?

The ember mug provides the precision temperature control between 120°F and 145°F, covering the full range of preferred hot beverage drinking temperatures.

Is Ember dishwasher safe?

We do not not recommend putting your Ember in the dishwasher. We have found that using a dish brush is the best tool for getting to those hard to reach places. The lid is dishwasher safe.

Can I use my Ember without pairing to a phone?

Yes! Your Ember can be used completely independent of the phone by rotating the dial on the bottom of the mug to select your temperature. Using it independently will limit you from customizing specific features...